Important Shipping, Customs and Setup Information
Please read the following information to insure that all necessary materials and equipment arrive in a timely manner to be transported to the conference site accordingly.
Official Forwarding Agent and Customs Clearance
ConsultExpo has been appointed as the official customs broker and Freeman the official transportation provider for CHI 2018. Their teams can advise you on the best methods for shipping various goods and assist in completing customs documents. We strongly encourage you to use ConsultExpo to customs clear your materials to and from the conference.
Shipping & Travel Time Sensitivity
Please speak with the official carrier Freeman regarding shipping to the meeting and transit times. It is necessary to notify ConsultExpo as soon as possible if you are hand carrying commercial goods with you on a plane or driving them into Canada yourself via private vehicle. This will permit ConsultExpo to supply you with the appropriate customs forms and prepare for your crossing. If you are shipping via a courier company such as UPS/DHL or FedEx, please provide ConsultExpo with your tracking number and complete ConsultExpo’s customs forms and return to them. Please do not ship via Parcel Post. All customs and duties charges are the responsibility of the sender. Please see below important dates and guidelines that have been outlined for best shipping results to the conference.
- All conference materials can start being received at the warehouse beginning March 23, 2018.
- The warehouse deadline is April 17, 2018. We cannot guarantee materials received after this deadline will be accepted.
- The warehouse and office will be closed on March 30th & April 2nd in observance of Good Friday and Easter Monday.
Customs Details and Contact
- ConsultExpo Tips for 2018: The Palais Des Congres, Montreal
- ConsultExpo Customs & Transportation Services Order Form
- Advance Warehouse shipping label
Package Shipping & Tracking
Please input all final tracking info into this form to best assist the Conference Planning team in tracking all shipments to the warehouse. This link will serve as a log of items to be transported on site to the conference.
Please discuss and make arrangements for any return shipping when you arrange your original shipping to the conference with our official service provider. Should you use an alternative shipping company to send any returns, you must remain with your materials until the assigned company has retrieved your materials. You may not leave any materials unattended for another company to pick up.